Mahmoud Amer is a Senior Escalation Engineer specializing in Intune and a French speaker with a proven track record in the IT and Telecommunications industry. They worked at Microsoft from 2019 to 2022, advancing through roles including MEM Engineer and Intune Senior Escalation Engineer. Prior to that, they held positions at Umniah, where they excelled as a Security Operations Engineer and Senior System Engineer. Mahmoud earned a Bachelor of Applied Science in Telecommunication Engineering from Balqa'a Applied University and completed their high school education at Collège des Frères in Cairo.
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