Matt Hamrick is a Senior Escalation Engineer at Microsoft, where they support internal and external customers with technical issues related to Microsoft products. Previously, they served as a Global Critical Situation Manager/Support Delivery Manager at CompConTech from 2013 to 2015, facilitating incident and problem management within the ITIL framework. Matt also completed an internship in 2012 at PepsiCo - Frito Lay, assisting with the TMAP project by developing an Excel-based application for data management. They earned a Bachelor of Science in Geoinformatics/GIS from The University of Texas at Arlington in 2012.
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