Matthew Egan is a Transformation Director at Microsoft, specializing in customer experience and operations. They have over 20 years of experience leading large-scale transformation and business improvement across major organizations, including previous COO roles at British Gas and global operations leadership at Vodafone. They have also worked at PwC, advising on risk and performance improvement. Egan has authored "The Failure Advantage," an Amazon #1 Best Seller, and frequently writes on topics related to transformation and personal growth. They hold a Graduate Diploma in Accounting and a Bachelor of Commerce in Taxation and Accounting.
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