Melanie Jackson is the Director of Global Employee Experience & Culture Programs at Microsoft, where they lead a cross-organizational team focused on enhancing employee engagement and cultural alignment for over 18,000 employees. Previously, Melanie held various managerial roles at T-Mobile USA and Verizon Wireless, focusing on customer service quality and operational efficiency. Melanie has also served Microsoft in multiple capacities, including Global Delivery Manager and Senior Support Supplier Manager, emphasizing strong stakeholder relationships and customer experience. They studied English and Psychology at Harper College and the University of Washington.
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