Melissa Howard is the National Director of Customer Success Account Management for Health & Life Sciences at Microsoft, a role they have held since 2020. Previously, from 2019 to 2020, Melissa served as Director of Delivery Management in the Healthcare division at Microsoft, focusing on strategy and support services for global healthcare clients. Before their tenure at Microsoft, Melissa was a Manager at Fidelity Investments, overseeing large-scale enterprise software rollouts and leading initiatives that enhanced service delivery and customer communication. They hold a Bachelor of Science degree from the University of Massachusetts Dartmouth, earned between 1988 and 1992.
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