Michael Simons

Michael Simons is an Azure Senior Support Escalation Engineer at Microsoft since September 2011, specializing in complex technical support and customer advisory for Azure services. Prior experience includes roles such as Logistics Operations Manager Mentor, where Michael launched a retail store in London, and Manager positions focused on customer service excellence and team leadership. Michael has also acted as a Training Manager, overseeing extensive training programs for over 50 team members and creating high-performing teams in retail environments. At the Times Square Flagship Store, Michael managed a large team during the launch of Windows 8 and Surface, implementing effective training initiatives. Michael's early career at Best Buy started as a Customer Assistant. An educational foundation in business was established at Edmonds College, earning an Associate's degree.