Michelle Carter, M.Ed., PMP, is an experienced leader in customer success and digital transformation, currently serving as a Senior Customer Success Account Manager at Microsoft. With a career spanning over two decades, they have held significant roles at notable organizations such as Zilliant, PeopleFluent, and Deloitte Consulting. Michelle's educational background includes a Master of Education focusing on Instructional Design from Texas State University-San Marcos and a Bachelor of Science in Education from Baylor University. Their expertise encompasses public sector initiatives, particularly in government and higher education contexts.
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