Mike Flannagan is a seasoned executive in customer success and experience management, currently serving as Corporate Vice President at Microsoft since May 2020, where leadership encompasses Customer Success and Microsoft Unified. Prior roles include Vice President & COO for Customer Experience & Success, and Senior Vice President at SAP, where Mike led the cloud business for Analytics, Business Planning, Machine Learning, and IoT. Mike is an influential figure in the Technology & Services Industry Association and holds advisory positions at the Texas McCombs School of Business and the Global Partnership for Sustainable Development Data. An alumni of Auburn University with an MBA, Mike's extensive experience spans various leadership roles across prominent organizations including Cisco and Live Nation.
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