Monique Nichols is an accomplished professional with extensive experience in technical program and product management, primarily within the technology sector. At Microsoft, Monique has held roles as Program Manager and Product Manager II, focusing on customer satisfaction and process improvement, notably through the implementation of the 'Blue Zone' program which significantly reduced response times for support tickets. Previous positions include Technical Program Manager at InConsulting Inc. and Technical Product Manager/Developer at BRAQS, where Monique successfully oversaw hybrid application development and enhanced user experience. Additional roles as Software Engineer at PassionProject and Operations Manager at GMN Conglomerate and Midwest Power Solutions INC involved strategic planning and team collaboration, achieving measurable cost reductions and efficiency improvements.
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