Norhan Hafez has a solid background in incident management and technical support, beginning as an Incident Management Specialist at Orange Business Services from March 2017 to June 2018, where responsibilities included resolving customer incidents and serving as a technical contact. At Dell Technologies, from October 2021 to February 2025, Norhan held two roles: Senior Engineer, Service Delivery, focusing on system monitoring, troubleshooting, and recovery from failures, and Senior Technical Support Engineer, dedicated to resolving customer issues and providing feedback for product improvement. Currently, Norhan serves as an MW & Security Solutions Area Specialist at Microsoft since October 2024. An academic foundation in Electronics and Communications Engineering was established at Shorouk Academy, where a Bachelor of Engineering degree was earned from 2011 to 2016.
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