Olga SMAGINA

Olga Smagina is a Senior Technical Advisor at Microsoft, where they focus on ensuring the technical readiness and wellness of the support engineering team. Prior to this role, Olga worked as a Senior Support Engineer and Quality Lead at Microsoft from 2013 to 2020, mentoring colleagues and improving customer satisfaction through case monitoring and analysis. They began their career as a Senior Helpdesk Analyst at EY from 2007 to 2010, providing advisory services to resolve technical issues. Olga holds a Bachelor's Degree in Information Technology and Information Security from Tambov State Technical University, earned in 2007.