Pearl Chen

Pearl Chou Chen is a seasoned executive in customer success and business development, currently serving as VP of Customer Success - Partner Success at Microsoft since June 2024. Prior experience includes Executive Vice President of Global Partnerships at Bain & Company, where Pearl contributed to the firm's growth, and Global Business Development Head at Amazon Web Services, responsible for expanding the database services business. Pearl previously held crucial roles at GE Digital, where leadership in the growth of its partner ecosystem was pivotal, and at SAP, focusing on global M&A and strategic partnerships. Early career roles include Senior Alliance Manager at Siebel Systems and Senior Worldwide Product Marketing Manager at Hewlett-Packard Company. Pearl Chou Chen holds an MBA from Harvard Business School and a B.S. in Business Administration from the University of California, Berkeley.