Raaj Nair serves as a Director at Microsoft since October 2014, overseeing technical support for the Microsoft Modern Work customer segment through a global team of approximately 700 professionals across multiple countries. Previously, in the role of Principal SDM, Raaj managed supplier lead support delivery for MW On Premise products alongside a significant P&L responsibility. Earlier positions include Director for Enterprise reactive support business and Support Engineering Manager, where Raaj built and led teams, strengthened stakeholder partnerships, and improved operations and customer experience. Raaj began a career at SQL Star International as a Branch Manager, focusing on operations management and business development. Educational qualifications include a Post Graduate Degree in Management from T.A.PAI Management Institute and a Bachelor's Degree from Mar Ivanios College.
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