Ray R. is a Senior Director of Customer Experience and Success (CE&S) Knowledge Management Architecture at Microsoft, where they focus on enhancing KM strategies for optimal customer engagement. Before this, Ray held various roles including Director of Content Experience at Microsoft and Manager at Amazon.com, showcasing their extensive expertise in content and knowledge management. Ray co-owns and manages DM5K Ventures, LLC, continuing to contribute to the Greater Seattle Area's business landscape. Prior experience includes positions as a Lead Technical Writer at Electroglas and Technical Writer across multiple companies.
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