Roushan Thakur is an Azure IaaS Specialist and IT Infrastructure Lead with over 12 years of experience in designing and managing enterprise systems, including Azure and VMware. They have held various roles, including Senior Escalation Engineer at Convergys and System Operations Consultant at VMware. Currently, Roushan serves as a Senior Support Escalation Engineer at Microsoft, where they leverage AI tools to enhance workflows and optimize support operations. Roushan possesses a strong background in escalation management and prompt engineering, effectively applying AI technologies to improve productivity and case resolution efficiency.
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