Roxana Vîlcu is a Support Engineering Manager at Microsoft Romania with extensive experience in customer support and service delivery dating back to 2007. Previously, Roxana held various roles at Oracle, including Dispatch Manager and Dispatch Coordinator, where they managed teams and ensured quality service delivery. Roxana also worked as a Strategic Account Manager at TELUS International Europe and served in leadership positions at Microsoft, focusing on team performance and customer satisfaction. Roxana holds a Master’s degree in Administration and a degree in Public Administration from Scoala Nationala de Studii Politice si Administrative.
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