Saurabh K.

Saurabh K. is currently a Senior Support Escalation Engineer at Microsoft, where they resolve complex customer escalations and provide architectural guidance while ensuring high levels of customer satisfaction. With over a decade of experience, Saurabh previously held roles at Microsoft as a Support Escalation Engineer for both Exchange Online and Devices and Deployment, demonstrating a strong focus on customer engagement and technical expertise. Prior to joining Microsoft, Saurabh served as a Technical Lead at Convergys India Services, managing a team to enhance performance and customer satisfaction. Saurabh holds a Master's degree in Information Technology & Management from The University of Texas at Dallas and a Bachelor's degree in Mechanical Engineering from D Y Patil College of Engineering.