Scott Carrie has extensive experience in service delivery, support, and people management, spanning over 25 years. At Microsoft Ltd. from June 1997 to January 2004, Scott served as a Technical Account Manager, overseeing the support relationship with FTSE 100 customers and managing national telecoms clients including BT and NTL. Additionally, Scott began as an Exchange Support Engineer, contributing to the Windows 95 launch and later supporting the NT4 beta team. Since January 2004, Scott has held the position of Principal Global Critical Incident Manager at Microsoft, where Scott is a key member of a global team focused on recovery management for critical situations.
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