Shadan Mahmood is an experienced IT professional specializing in technical support and system engineering. Shadan's career spans multiple companies, including Cognizant, Mahindra Holidays & Resorts India Limited, Star Health and Allied Insurance Company Limited, and ACT FIBERNET, with roles involved in incident management, user experience, and technical help desk support. Currently, Shadan serves as a Technical Support Engineer at Microsoft, having previously held the position of Senior Support Engineer, where responsibilities included engaging with executive management on escalations and providing comprehensive technical support for various devices and software. Shadan holds a Bachelor of Engineering in Electronics and Communication Engineering from Anna University, completed in 2017.
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