Shannon Rubio

Shannon Rubio is a seasoned customer success leader with over 15 years of experience in technology, having held key positions at major companies such as Microsoft, HireVue, Oracle, and ADP. They founded TheSmileBox, growing it from a startup to a successful business, and later oversaw HR best practices at AutoNation for over 600 employees. Currently serving as the Director of Customer Success Account Management at Microsoft, Shannon is dedicated to driving customer retention and adoption through servant leadership and strategic engagement. They also hold an MBA in HR Management/Marketing from The University of Dallas and a Change Leadership Certificate from Cornell University.