Shanto Jose is a Senior Technical Support Escalation Engineer at Microsoft, specializing in cloud solutions and customer success. With over 16 years of experience in IT operations, Shanto previously served as a Customer Engineer at HCL Infosystems Ltd., where they worked on networking and data center setups, and as a Senior Analyst at NGA Human Resources, focusing on storage and automation. They also held the role of IT Analyst at Tata Consultancy Services, supporting infrastructure for prominent clients. Shanto earned a degree in Electronics from Sathyabama University.
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