Silvana Ferraz is currently the Americas Support Engineering Manager for Azure Identity Support at Microsoft. Previously, from 2008 to 2020, they served as the Technical Support Services Manager at McAfee, where they led a top-performing team recognized for 12 consecutive years and improved sales renewals by 23% annually. Additionally, they worked as a Student Coordinator and Administrative Assistant at the LeCroy Center for Educational Telecommunications from 2000 to 2004, providing multilingual support to students. Silvana holds a B.A. in Global Management from the University of Phoenix, earned between 2012 and 2013.
This person is not in the org chart
This person is not in any teams
This person is not in any offices