Silviu Tugui is an experienced professional in the telecommunications and technical support sectors, having held various roles from Technical Assistance Engineer at NSN to Director of Global Support at Affirmed Networks. With a solid educational background in Telecommunications and Project Management from the University POLITEHNICA of Bucharest and Academia de Studii Economice din București, Silviu specializes in delivering advanced technical support, managing customer support teams, and driving operational excellence through strategic initiatives. Notable experience includes providing Tier 3 network support at AT&T Global Services and leading global support operations at Microsoft. Silviu is recognized for building strong customer relationships, mentoring technical teams, and implementing processes that enhance customer satisfaction and service restoration efficiency.
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