Sunil Kumar Chakrapani is currently an Embedded Escalation Engineer at Microsoft, where they serve as a Supportability Lead for the Azure Databricks team. They excel in driving Key Performance Indicators (KPIs) and fostering collaboration between various teams to enhance operational success. Previously, Sunil was part of Microsoft from 2013 to 2016, undertaking several roles including Senior Embedded Escalation Engineer and Support Escalation Engineer, where they managed multi-stakeholder relationships and contributed to feature exploration. Prior to Microsoft, Sunil worked as a Web Developer at SAIC from 2004 to 2005.
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