Swarnali Banerjee has extensive experience in technical support and engineering roles, primarily at Microsoft, where responsibilities included serving as a Support Escalation Engineer for Azure Event Management and providing advanced technical support for complex products. Prior roles encompassed support engineering for Azure and Windows Core OS, along with system engineering at Tech Mahindra, where proficiency in Windows Server and VMware was developed. Swarnali also has experience as a Technical Services Specialist at IBM. Educational qualifications include a Diploma in Electronics and Telecommunications from Elitte Institute of Engineering and Management and completion of the ICSE at St. Paul's School in Agartala, Tripura.
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