Thomas Roughley is currently the Director of Support Engineering Management for Exchange Americas at Microsoft, leading global escalation support operations and driving business metrics for support quality. Previously, Thomas held positions such as Global Release Manager for Microsoft Exchange Security at Microsoft and Senior QA Engineer and Manager at Sybari Software. Their experience spans roles in technical support, project management, and global team leadership across various technology companies. Thomas earned degrees in Environmental Geology from Long Island University and Environmental Science from SUNY Stony Brook.
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