Tom Lennon is a Principal Support Delivery Manager at Microsoft, where they currently lead large-scale vendor transition and transformation projects within the Global BPO team. Previously, they served as an EMEA E-commerce Production Project Manager, overseeing the launch of campaigns across 80+ storefronts in Europe, the Middle East, and Africa. Tom has also held positions as a Senior Program Manager focused on operational excellence in Digital Stores and as a Lead Developer at Abbott Consulting, managing website projects and improving development processes. Tom holds a diploma in Industrial Engineering and is pursuing an MSc in Global Business Services at Technological University Dublin.
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