Yingyi H. is a Senior Technical Support Engineer at Microsoft, having previously served as a Database Operations Helpdesk Associate at Absolute Software, where they developed SQL procedures and managed database performance. They also worked as a Training Teacher at Haizhu District Children's Palace, designing interactive courses for primary school students. Before that, Yingyi operated a logo and illustration design studio from 2017 to 2020, focusing on client projects and customer service. Yingyi is currently pursuing their education at the British Columbia Institute of Technology, maintaining a GPA of 86.
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