Yolanda Muñoz

Yolanda Muñoz is the Director of Support Engineering at Microsoft, bringing over 20 years of experience in customer service and support within the organization. With more than 15 years dedicated to building and leading high-performance teams, Yolanda has consistently delivered exceptional customer experiences and achieved organizational goals. Prior to Microsoft, they managed key relationships in the telecommunications sector and drove improvements in security and mobility at a public sector institution. Yolanda holds a degree in Telecommunications Engineering and has completed leadership programs focused on women in leadership roles.