Younes Shaimi is a Microsoft Global Black Belt specializing in AI Business Solutions and customer experience, currently enhancing organizations' engagement through intelligent, AI-driven interactions. Previously, Younes worked as a Contact Center Solutions Architect at Bucher + Suter and has held multiple roles in telecommunications, including as a Senior Sales Engineer at Nuance Communications and a Cisco Unified Communications Engineer at CBI. Younes holds a degree in Telecommunications and Networks from INPT and has extensive experience in deploying advanced contact center solutions.
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