Guida Silva is an experienced professional with a strong background in project management and customer operations. Currently serving as Clerk 2 at Middlesex County, NJ, since March 2021, Guida has previously worked at Fiserv from 2005 to 2019 in various roles including Implementation Consultant and Senior Customer Operations Analyst. In the Implementation Consultant role, Guida managed multiple projects, improved processes, and created comprehensive documentation to enhance team performance and client satisfaction. As a Senior Customer Operations Analyst, Guida effectively managed user access and permissions across multi-platform systems, facilitated significant migrations, and developed training materials for staff. Guida holds an Associate degree in Applied Science, specializing in Information Systems Management from Berkeley College.
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