William Wong is an experienced professional in supply chain management and customer experience, currently serving as the Head Of Supply Chain and Service at Midea Group since August 2021, where responsibilities include leading APAC aftersales operations and managing multiple service teams. Prior roles include Technical Support Manager for Bibliotheca, Regional Service Delivery Manager at Sony Mobile Communications, and Customer Experience Manager at Fuji Xerox Singapore. William's expertise extends to consultancy with Caterpillar Asia and customer service management for BlackBerry and Sennheiser, emphasizing customer satisfaction and loyalty. William holds an MBA from Murdoch University and a BSc in Computer Science & Management from the Singapore Institute of Management.
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