Midrex Technologies, Inc.
Mark Engels is a seasoned IT professional with extensive experience in various roles related to technical support and IT management. Currently serving as a Business Solution Architect at Midrex Technologies, Inc., since November 2021, Mark oversees Microsoft 365 administration, new software implementation, and IT training video production. Prior experience includes roles as an IT Service Desk Technician, Help Desk Analyst II, and Service Desk Analyst II, where Mark supported large user bases, handled ticketing systems, and collaborated on onboarding and hardware deployment. Mark's career spans several companies, showcasing a strong background in troubleshooting, account management, and technical training, complemented by a Bachelor of Science in Business Administration from SUNY Brockport.
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