Roman Bykov is currently the Director of Service Process Management at Miele & Cie. KG, where they focus on optimizing service processes. They previously served as a Project Manager at Finanz Informatik GmbH & Co KG from 2019 to 2022 and held roles as a Business Process Consultant and Project Manager at Miele from 2011 to 2019. Roman's early career includes positions as an SAP FICO Consultant at Siemens, where they provided second-level support from 2007 to 2010. They hold a Master of Business Administration from GISMA Business School and a Master of Economics from Voronezh State University.
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