Samantha Lambert is currently the Head of Resource and Planning at Migrant Help UK, where they focus on optimizing operations and implementing innovative capacity planning strategies. They previously held various roles at Saga plc. from 2008 to 2021, including Workforce Management Analyst and WFM Planning and Capacity Manager, where they were responsible for the entire WFM team and driving efficiency in customer service operations. Lambert earned a degree in Business/Corporate Communications from the University of Kent between 1998 and 2000.
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