Kayla Jackson is an IT Support Specialist with over 6 years of experience in technical support, system administration, and infrastructure. Currently serving as a Help Desk Specialist Team Lead at The MIL Corporation, Kayla has a background in managing Tier I and II support teams and resolving complex technical issues. Previously, Kayla worked as a Tier 1 Help Desk Support at Telesis and a Help Desk Technician at the University of Maryland Global Campus. Known for staying calm under pressure and fostering team growth through mentorship, Kayla is focused on transitioning into a system administration role to enhance enterprise infrastructure and security.
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