Michael S. is a Senior Support Engineer at Milestone Systems, where responsibilities include bug identification, knowledge base article writing, and advanced case resolution. With experience in managing escalated cases on the Special Projects Team and a solid background in technical support roles at companies such as VanderHouwen and Geek Squad, Michael S. has developed comprehensive skills in systems integration, troubleshooting, and customer service. Educational credentials include a Bachelor of Arts in Computer Science and Mathematics from Linfield University and ongoing coursework in Business Management with a focus on Cybersecurity from Eastern Gateway Community College.
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