Syed Adil has extensive experience in technical support and escalation management, beginning with a role as Presales/Technical Support Lead at AllGoVision from July 2010 to September 2015, where responsibilities included troubleshooting customer issues. Subsequently, Syed Adil worked at Milestone Systems from September 2015 to September 2019, initially as a Support Engineer and advancing to Senior Support Backline Engineer, focusing on the APAC region and resolving escalated Level 3 cases. Furthermore, Syed Adil held positions as Senior Escalation Manager and Escalation Manager for the APAC region during this time. Educationally, Syed Adil holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from Visvesvaraya Technological University.
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