Jade Tango has diverse experience in customer service and technical support, starting as an Assistant Manager at VILA CLOTHES from January 2018 to May 2019. Jade then transitioned to Concentrix as a Customer Service Agent from January 2020 to November 2020, followed by a role at TELUS International as a Quality Analyst and (FTC) Customer Support Analyst from November 2020 to May 2024. Currently, Jade functions as a Technical Support Engineer at ServiceNow since September 2025 and as an Incident Response Analyst at Milestone Technologies, Inc. since September 2022. In the incident response role, responsibilities include monitoring incidents, classifying and prioritizing issues, ensuring timely resolutions, and collaborating with engineering teams to improve strategies. Jade's educational background includes a degree in Children with Special Needs/Disability Study from Cavan Institute, completed between 2016 and 2017.
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