Randall Kinney is an experienced IT professional with a diverse background in incident management and technical support. Currently serving as a Shift Lead at Milestone Technologies, Inc. since October 2021, Randall manages a team of seven following a promotion from Tier 3 Incident Manager at Covestic, where responsibilities included overseeing outage mitigations for Microsoft's One Store Operations Center. Prior roles encompass IT consulting with LBTechGuy, where Randall provided comprehensive IT support, and leadership positions at CyberDefender and PFI Tech, focusing on team supervision and remote desktop support. Earlier experience includes being a Lead Computer Technician at Best Buy, where Randall managed the Computer Repair department.
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