Henry Mboya

Henry Mboya is an experienced professional in customer service and project management, currently serving as a Contact Center Specialist at Millicom (Tigo) since January 2012. Mboya coordinates high-level operations, oversees productivity and customer experience metrics, and ensures the delivery of top-tier customer service. Previous roles at Millicom include Project Manager and CER Specialist, where responsibilities ranged from project planning and performance evaluation to managing customer complaints and implementing process improvements. Prior to Millicom, Mboya worked at Vodacom Tanzania Limited as a Team Leader in Management Information Systems and Workforce Management, as well as a Customer Care Representative. Mboya holds a degree in Accountancy from the College of Business Education, obtained between 2004 and 2007.