José E. Palacios

José E. Palacios is an experienced telecommunications professional currently serving as an L2 IP Access SA Support Engineer and Senior NOC Engineer at Millicom (Tigo) since June 2022, specializing in network management and optimization with extensive knowledge of protocols such as BGP, OSPF, ISIS, and TCP/IP. Previous experience includes roles as a NOC Engineer and Support Engineer at ITS, providing technical support and incident management, as well as positions at Allied Global and McDonald's, focusing on customer service and technical support. Currently pursuing a degree in Telecommunications Engineering from Universidad de Occidente, José E. Palacios also holds certifications in Cisco equipment management and telecommunications, alongside a background in business administration.