Melissa Saborio

Melissa Saborio serves as a B2B Process Expert at Millicom (Tigo) since May 2023, focusing on process frameworks across nine Latin American operations to enhance customer journeys and drive B2B and CX transformation. Prior roles include positions at Tigo Panamá, where responsibilities ranged from coordinating processes within the Business Transformation Office to managing customer experience initiatives across B2C and B2B segments. Additionally, Melissa coordinated operational and support processes at Cable Onda, leading projects in process standardization and improvement. Experience also includes consulting roles at Centauri Technologies Corporation, contributing to network design and risk analysis projects. Melissa holds multiple advanced degrees in business administration and project management, complemented by a background in data network engineering and systems engineering.