William Jones is an experienced IT professional with a background in technical support and systems engineering. Currently serving as a Service Desk Analyst III at Milliman IntelliScript since March 2022, previous roles include Information Technology Support Specialist, System Engineer at MNS Group, Technical Analyst at WillScot, and Desktop Support Engineer at the University of Maryland, Baltimore. William also worked as a Service Desk Supervisor at OPM and as a Retail Sales Consultant/Data Subject Matter Expert at AT&T. With expertise in troubleshooting PC, VPN, and mobile device issues, William possesses knowledge of Active Directory, the Remedy ticketing system, and Windows operating systems. William holds a Bachelor of Science degree in IT - Software Development from Western Governors University and completed a transfer degree in Information Technology at the Community College of Baltimore County.
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