About MIM® – Official Major Incident Management
MIM® (Official Major Incident Management) is the world’s first and only professional body dedicated exclusively to IT Major Incident Management.

We work with the world’s largest companies—across finance, healthcare, tech, telecoms, energy, defence, and more—supporting critical operations in 98 countries.

Our mission is to raise the global standard, build elite-level Major Incident capability, and protect revenue, reputation, and people when it matters most.

What We Do
Training & Certification
We offer the globally recognised Certificate in Best Practice Major Incident Management®, along with MIM Professional®, MIM Expert® and MIM Director® level programs—delivered via e-learning, live virtual, and in-person formats.

Operational Certification
A company-wide accreditation that proves your entire Major Incident function meets world-class standards—trusted by clients, teams, and regulators.

Simulation & Advisory
Real-world scenario simulations and leadership strategy to prepare your people and protect your business under pressure.

MIM Cloud Academy™
A scalable, digital learning platform used by teams around the globe.

Annual MIM Virtual Expo™
Our flagship event connects over 3,000 professionals from 90+ countries for insight, innovation, and industry-leading speakers.

Who We Work With
We serve global enterprises, Fortune 500 firms, and critical infrastructure providers—helping them reduce downtime, respond faster, and maintain trust across every industry.

Trusted in 98 countries
Serving every major industry
Built on 20+ years of frontline experience

MIM®

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