Keith M. is a seasoned professional with extensive experience in technical support and operations management within the software and technology sectors. Currently serving as the Senior Manager of Threat Response at Mimecast since April 2020, Keith previously held the position of Operations Support Manager at Uplight, where responsibilities included creating and overseeing customer operations and support for SaaS software solutions. Prior experience includes roles as Customer Support Manager at Percussion Software, Technical Support Manager at Wolters Kluwer Law & Business, and CTO at Mohr & McPherson, where Keith managed various aspects of business operations alongside technical services. Keith is an alumnus of the University of Massachusetts Amherst.
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