Mark Alejo has extensive experience in software engineering and IT support, currently serving as a Software Engineer 1 at Mimecast since March 2012. Responsibilities include providing third-line support across various internal departments, troubleshooting complex issues using SQL and Linux commands, and leading implementation efforts while serving as an escalation point for high-priority issues. Prior roles at Mimecast involved coordinating customer projects and providing technical configuration assistance, alongside experience as an IT Support contractor at Thomas Pink. Mark's early career at John Lewis included customer-facing roles that honed interpersonal skills and established a strong foundation in service delivery. Mark holds a BA (Hons) in Criminology from Kingston University and has continued education with Just IT since 2011.
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