Neil Walker

Neil Walker currently serves as the Senior Manager of Customer Success Programs, Strategies, and Operations at Mimecast, a position held since September 2023. Previously, Neil worked at Veeva Systems from March 2019 to May 2023, where responsibilities included pioneering a global Customer Success role focused on product usage analytics, enhancing customer partnerships, and promoting data-driven initiatives within the Life Sciences sector. Prior to Veeva, Neil accumulated extensive experience across several organizations, holding roles such as Customer Success Manager at Sage People and CloudApps, and CRM Specialist at Polycom. Neil's career has been characterized by a consistent focus on leveraging Salesforce.com to drive customer engagement, operational efficiency, and strategic growth. Neil holds multiple certifications from Salesforce and has engaged in continuous learning through Trailhead since 2016.