Troy P. is an experienced Technical Account Manager at Mimecast since April 2017, previously serving as a Technical Support Engineer. In this role, Troy P. administers comprehensive support for the Mimecast platform, demonstrating advanced troubleshooting skills and expertise in Office 365, Microsoft Exchange, Azure, and LDAP. Prior to Mimecast, Troy P. worked as a Professional Services Consultant at IDERA Software, focusing on client-side software solutions and installations, and as a Remote Support Engineer at Precise Software Solutions, providing technical support for Managed Services Provider customers. Troy P. holds a Bachelor of Science in Computer and Information Systems Technology with a specialization in Security/Information Assurance from ITT Technical Institute-Wilmington, obtained in 2015.
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