We help organizations design digital systems that people actually understand and trust, whether that's an AI dashboard, a banking app, or a government service portal.

For 15+ years, I've been the bridge between business complexity and human usability, specializing in:

• Designing usable, compliant UX for data-heavy financial platforms
• Creating accessible public-facing government services
• Building trust and clarity in AI and predictive analytics interfaces
• Leading accessibility (WCAG 2.1 AA/AODA) implementation from design to delivery

My clients see tangible results:
→ Reduced Air Canada's delay-response time by 25% through redesigned predictive dashboards
→ Cut Ontario MTO's form submission time by 40% while meeting AODA standards
→ Improved CIBC's digital account completion by 30% after accessibility-focused redesign
→ Increased TD Insurance conversion by 18% while achieving full accessibility compliance

I bridge three critical areas most designers can't:
• Strategic business alignment with measurable KPIs
• Technical implementation across complex systems
• End-to-end accessibility compliance built in, not bolted on

Unlike traditional UX consultants, I help you translate between business, technology, and user needs to create digital experiences that deliver real outcomes, clearer customer journeys, faster task completion, and measurable business impact.

Whether you're modernizing legacy platforms, ensuring WCAG/AODA compliance, or humanizing AI interfaces, I provide the specialized expertise that makes complex technology feel simple.

Let's talk about how to make your digital experience both human-centered and business-aligned.

Mimico Design House

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